A recent survey found that 58% of renters have had a landlord they disliked. 75% like the one they have now, but 25% don't, and 30% don't trust them.
Tenants can also have problems with each other. They can argue over anything from noise levels to a parking space.
These negative relationships may lead to evictions or walkouts, leaving you with a vacant unit. Read on to learn key strategies to improve tenant relations.
Communicate Clearly
Communication is the most vital ingredient in tenant relations. Set up multiple channels including email, phone, and in-person meetings.
Provide regular updates on anything that's going on in the property. Let them know how long a maintenance project will take. Tell them about policy changes. Inform them of upcoming events.
One of the best tenant communication tips is to watch what you say and how you say it. Be clear, consistent, and kind. Personalize your approach so that each tenant feels heard.
Address Concerns and Get Feedback
Communication is essential for building tenant trust, but it's nothing without follow-through.
Address any maintenance requests as soon as possible. Conduct regular inspections to spot anything before it gets worse.
Take any other concerns they have seriously as well. If they talk to you about noise levels in the property, set up a policy for quiet hours.
Asking for feedback is one of the most effective methods of improving tenant satisfaction. Use surveys, direct communication, and other methods to find out what you could be doing better.
Use Technology
Technology can make the renters' experience better and keep them satisfied. Feedback lets you learn what type of tech your renters want.
Online portals are one of the best options. They're multi-functional and make managing tenant relations much easier.
A portal can be a one-stop shop for everything, including:
- Rent payments
- Maintenance requests
- Community announcements
Clear Lease Terms
Make your lease as clear as possible. It should include regulations surrounding:
- Lease length
- Pet policies
- Quiet hours
- Rent amount
- Rent due date and grace periods
This prevents misunderstandings or disputes. All the tenants have to do is look back at the lease if they have questions.
Foster Community
Positive tenant relationships with their landlords are essential, but so are their relationships with each other.
Use shared spaces and property events to create connections between them. These are also effective lease renewal strategies. No one wants to leave a tight-knit community.
Handle Disputes
Many disputes between landlords and tenants go unresolved or have to go to court. Residents of Wisconsin filed 2,208 complaints about this issue. There are ways to prevent you and your tenants from becoming part of this statistic.
Be calm and professional as you strive to find a solution that works for everyone. If you can't, bring in a neutral third party to mediate.
Get Professional Help to Improve Tenant Relations
Positive tenant relations are all about trust, communication, clear expectations, and community.
PMI Fox Falley provides full-service property management in Neenah. It includes tenant screening, leasing, rent collection, maintenance, financial reporting, and more.
We can help you preserve your investment and maximize its profitability. Contact us today to see how.
